The On Line Benchmarking (OLB) programme is a new Internet based pilot system funded by the Department for Transport (DfT). An industry first, it allows transport operators to externally and anonymously benchmark their operations.
Measuring your own performance is an essential process for any modern day operator, particularly during the current tough economic climate, but to fully understand how your operation compares to that of your peers, benchmarking is essential.
OLB is a useful performance management tool that allows an operator to compare their operational performance across a range of 8 Key Performance Indicators (KPIs), covering aspects such as Fuel, Safety, Vehicle Utilisation and Customer Satisfaction.
Benchmarking reports can be run on a continuous basis and instant updates on your performance are available as further data is added to the system.